Kojic Brightening Soap

Return & Refund Policy

At Élara Origin PH, your satisfaction is our priority.
We ensure all products are checked for quality before shipping. However, if you experience issues with your order, please review our policy below:

✅ Returns & Replacements

We accept returns or replacements for the following cases:

• Wrong item received

• Damaged or defective product upon arrival

• Item missing from your order

📅 Return Period:
You must report any issue within 7 days of receiving your order.

🛍️ How to Request a Return:

• Send us a message via our official page or email: [insert email/contact form link]

• Include your order number, photo/video of the item, and reason for return.

• Our team will review and guide you through the process.

❌ Non-Returnable Items:

• Used or opened skincare products (for hygiene reasons)

• Items returned beyond 7 days

• Products purchased from unauthorized sellers

Refunds are processed only if replacement is not possible.

🌿 Product Care & Storage Instructions

To keep your Élara Origin products in their best condition:

Soaps:

• Store in a dry, cool area after each use.

• Use a soap dish with drainage to prevent melting.

Serums:

• Keep bottles tightly closed after use.

• Store in a cool, shaded area away from direct sunlight.

• Use clean hands or a dropper to avoid contamination.

General Tip:
Always do a patch test before first use. If irritation occurs, discontinue use and consult a dermatologist.

💖 Need Help?

We’re here to assist!
📩 Contact us: 

Email: muchiegrp@gmail.com

FB Page:  https://www.facebook.com/elaraoriginph
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Your trust means everything — thank you for choosing Élara Origin.